Information Technology Infrastructure Library (ITIL) is the world's most widely used IT Service Management framework. ITIL gives direction to an organization and people to utilize IT as a tool to encourage business change, transformation, and development. The goal is to improve efficiency and achieve predictable service levels. The objective is to enhance performance and accomplish certain service levels. The key factor for ITIL success is vendor neutrality, Best practices and easy to understand the framework. ITIL framework uses Key performance indicators to measure the IT department's performance, progress, problems and also to continually improve the service. ITIL is very flexible, scalable and versatile which makes any IT department implement these methodologies. This framework is useful to document the process, functions, and roles in IT Service Management.
This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.